MISSED CLASS POLICY
We do not offer make up lessons, missed lessons are not credited or refunded. Your child has a reserved time for his or her class. Please understand the instructors are there to teach your children even if your child does not attend their class.
IMPORTANT INFORMATION on CANCELLATIONS, VACATIONS & ILLNESSES
While AMI Swim School will do everything possible to find the perfect fit for you, it is your responsibility to schedule your lessons at a time that fits your child’s schedule. If you need to withdraw your child for an extended period of time due to a long term illness or a move out of state, please call or email the office for assistance. If you choose not to follow these guidelines, no refund will be provided.
General Illness Policy: Please do not attend class if your child is ill.
COVID-19 Illness Policy: If your child attends class and exhibits COVID-19 related symptoms, you may be asked to leave on behalf of the instructor. A refund for that days class will be provided. If your child or someone within your household has tested positive for COVID-19, please do not attend. Please follow CDC guidelines to determine your return date. Notify AMI Swim School immediately, and we will provide a 1-week refund to your session. COVID-19 related refunds are only provided to clients who have a student or someone within their household who has a confirmed positive COVID-19 test.
Full Refund: cancellations made at least 2 full weeks prior to the first day of the session.
50% Refund: cancellations made less than 2 full weeks prior to the first day of the session.
No Refund: cancellations made after the first day of the session.
AMI SWIM SCHOOL CANCELLATIONS
If AMI Swim School must cancel a class, we will issue a refund for the class. In the event we experience a teacher illness or a problem with a pool/rental facility, we will make every effort to contact you prior to your class. However we may not be able to let you know until class time. If a substitute teacher is available, the class will be taught as scheduled and no refund will be given.
Please note: AMI Swim School reserves the right to cancel / change certain class times or instructors as deemed necessary.
Makeup lessons will not be offered for holidays during which AMI Swim School schedules and conducts classes.
If your child is not potty trained, a swim diaper is required. Pool contamination incidents, depending on the type, can cost over $1,000 and can cause a pool closure for 24-48 hours. If your child has 2 pool contamination incidents within a session, you're child will need to take a break from the program for the remainder of the session and a refund will not be issued. If your child's class is cancelled due to a pool contamination incident from another student, a refund will be issued for their lost class.