Attendance &

Cancellation Policy

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MISSED CLASS POLICY 

We do guarantee make-up classes. Due to the size of our program, it is not feasible for us to guarantee make-up classes. We do try to accommodate them when we can. Missed lessons are not credited or refunded. Please email us if you would like to be added to the make-up class list and we will try to find you a make-up class. 

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Illness Policy: For the safety and respect of other students and our staff, please do not attend class if your child is ill.

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IMPORTANT INFORMATION on CLIENT CANCELLATIONS

While AMI Swim School will do everything possible to find the perfect fit for you, it is your responsibility to schedule your lessons at a time that fits your child’s schedule. If you need to withdraw your child for an extended period of time due to an unexpected long term injury or illness or a move out of state, please call or email the office for assistance. ​

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Refund Policy:

Full Refund: cancellations made at least 2 full weeks prior to the first day of the session.

50% Refund: cancellations made less than 2 full weeks prior to the first day of the session.

No Refund: cancellations made after the first day of the session. 

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AMI SWIM SCHOOL CANCELLATIONS

If AMI Swim School must cancel a class, we will issue a refund for the class. In the event we experience a teacher illness or a problem with a pool/rental facility, we will make every effort to contact you prior to your class. However we may not be able to let you know until class time. If a substitute teacher is available, the class will be taught as scheduled and no refund will be given.

 

Please note: AMI Swim School reserves the right to cancel / change certain class times or instructors as deemed necessary.

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HOLIDAYS

Makeup lessons will not be offered for holidays during which AMI Swim School schedules and conducts classes. 

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Pool Contamination

If your child is not potty trained, a swim diaper is required. Pool contamination incidents, depending on the type, can cost over $1,000 and can cause a pool closure for 24-48 hours. If your child has 2 pool contamination incidents within a session, you're child will need to take a break from the program for the remainder of the session and a refund will not be issued.  If your child's class is cancelled due to a pool contamination incident from another student, a refund will be issued for their lost class.