MISSED CLASS POLICY
We do not offer make up lessons, missed lessons are not credited or refunded.
IMPORTANT INFORMATION on CANCELLATIONS, VACATIONS & ILLNESSES
Your child has a reserved time for his or her class. Please understand the instructors are there to teach your children even if your child does not show up. While AMI Swim School will do everything possible to find the perfect fit for you, it is your responsibility to schedule your lesson in a time that fits your child’s schedule. We would be delighted to reschedule classes for you before a session begins if needed. If you need to withdraw your child for an extended period of time due to a long term illness or move, please call or email the office for assistance. If you choose not to follow these guidelines no refund will be provided.
AMI SWIM SCHOOL CANCELLATIONS
If AMI Swim School must cancel a class, we will issue a refund for the class. In the event we experience a teacher illness or a problem with a pool/rental facility, we will make every effort to contact you prior to your class. However we may not be able to let you know until class time. If a substitute teacher is available, the class will be taught as scheduled and no refund will be given.
Please note: AMI Swim School reserves the right to cancel / change certain class times or instructors as deemed necessary.
Makeup lessons will not be offered for holidays during which AMI Swim School schedules and conducts classes.
If your child is not potty trained, a swim diaper is required. Pool contamination incidents, depending on the type, can cost over $1,000 and can cause a pool closure for 24-48 hours. If your child has 2 pool contamination incidents within a session, you're child will need to take a break from the program for the remainder of the session and a refund will not be issued. If your child's class is cancelled due to a pool contamination incident from another student, a refund will be issued for their lost class.